Delivering quality since 1979

Quality at Expeditors

Expeditors is committed to delivering unparalleled quality in global logistics.

Our dedication to excellence is evident in every shipment, from precise execution to proactive problem-solving. We combine industry expertise with cutting-edge technology to ensure your cargo reaches its destination on time and intact.

Overview

A Quality Management System (QMS) is the collection of business policies, standards, procedures, and guidelines to deliver operational products and services.

The quality principles at Expeditors are to provide globally consistent, operationally excellent, and efficient services. All employees support the QMS to ensure the satisfaction of customers, service providers, governmental authorities, and each other.

Process Management Fundamentals

Our philosophy is dedicated to managing the efficiency and effectiveness of our business processes.

The fundamental principles below drive continuous improvement of our operations to achieve excellence.

  • Upstream Efficiency: Execute processes at the earliest time possible to enable quicker operational and customer visibility.

  • Value Pull: Complete all work activities as soon as possible to eliminate downstream risk. Don't queue work.

  • Eliminate Waste: Remove work that does not provide value from a process to improve the overall employee and customer experience.

  • Automation: Leverage technology to reduce risks associated with manual processes.

  • Transparency: Ensure visibility is available to manage day-to-day workload and monitor performance over time.

Recognition

Expeditors' commitment to quality and efficiency has been recognized through an ISO 9001-certified QMS since 1998.

To retain the ISO 9001 certification, annual external auditing is conducted for renewal.